Return and refund policy

We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags still attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you would like to request a return, please contact us at rickygwrc@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without a return request will not be accepted.

If you have any questions about returns, you can always contact us at rickygwrc@gmail.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the wrong item so that we can assess the issue and rectify it.

Exceptions/Non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or problems with a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

14-day withdrawal period in the EU
Notwithstanding the above, if merchandise is delivered within the EU, you have the right to cancel or return your order within 14 days, without any specific reason being required. As above, the item must be in the same condition as when you received it, unused, with all tags still attached and in its original packaging. You must also have your receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your return, and whether or not your refund is approved. If your refund is approved, it will automatically be made to the original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process your return and show it on your account.
If it has been more than 15 business days since we approved your return, please contact us at rickygwrc@gmail.com.